Frequently Asked Questions

Delivery FAQ

Category: Delivery

Pick up is not available at this stage.

Category: Delivery

Yes we do offer australian post express post service, you can choose it in checkout page.

Australia Express Post

There is no guaranteed for overnight express post, although we do send out parcels on time, there is still 1 out of 20 parcels were not delivered overnight for express post which beyond our control, delays may occur during holiday and peak periods or extreme weather conditions,
Australia Post will use the fastest possible transport links to get your order to you as soon as possible.

Category: Delivery

To confirm your exact postage costs, simply add items to Shopping Cart and there is a shipping estimator in cart page. Your postage cost will depend on a number of factors, including size and weight and your postcode. 

Shipping Estimator

 

 

Category: Delivery

When products leave our warehouse you will be emailed a tracking notification (normally 5pm by next business day) showing the items that have been dispatched and any others that are still being processed.

Delivery times are estimates only as provided by Australia Post and may be affected by external factors beyond our control. Please allow 1 extra business day from the date of placing your order for your goods to be shipped.

95% of the orders will be shipped next business day after receiving full payment, deliveries typically occur within:

– 2-4 days to NSW Metro, VIC Metro, SA Metro, and QLD Metro.

– 4-7 days to VIC Rural, NSW Rural, SA Rural.

– 5-6 days to WA Metro, TAS Metro.

– 7-9 days to WA Rural, QLD Rural, TAS Rural, and NT.

Delays may occur during holiday and peak periods or extreme weather conditions.

*There is no guaranteed for overnight express post, although we do send out parcels on time, there is still 1 out of 20 parcels were not delivered overnight for express post which beyond our control.

If you have not received your order within the specified time frame, please email us and our staff will be happy to lodge an investigation with the courier company on your behalf to track down your parcel.

Please note: The investigation process can take up to 10 days to resolve. Once our team receives an outcome from the courier company we’ll be in contact with you immediately with a resolution.

Category: Delivery
  • Item will be shipped immediately on the same (cut-off time 8am except peak season) or next business day after receiving full payment. We deliver using Australia post eparcel and other appropriate methods, transit insurance is normally included for your peace of mind unless specifically stated otherwise.
  • A contact number is required to be included in full address.
Category: Delivery

Delivery times vary depending on the your postcode, you can also choose *express post for urgent order.

Delivery times are estimates only as provided by Australia Post and may be affected by external factors beyond our control. Please allow 1 extra business day from the date of placing your order for your goods to be shipped.

95% of the orders will be shipped next business day after receiving full payment, deliveries typically occur within:

– 2-4 days to NSW Metro, VIC Metro, SA Metro, and QLD Metro.

– 4-7 days to VIC Rural, NSW Rural, SA Rural.

– 5-6 days to WA Metro, TAS Metro.

– 7-9 days to WA Rural, QLD Rural, TAS Rural, and NT.

Delays may occur during holiday and peak periods or extreme weather conditions.

*There is no guaranteed for overnight express post, although we do send out parcels on time, there is still 1 out of 20 parcels were not delivered overnight for express post which beyond our control.

 

Category: Delivery

Item will be shipped immediately on the same (cut-off time 8:30am ) or next business day after receiving full payment. We deliver using Australia post eparcel and other appropriate methods, transit insurance is normally included for your peace of mind unless specifically stated otherwise.

Category: Delivery

Please check the email for tracking notification, in case you can’t find it please check the junk mail box.

For account holder you can also login for order status

shipping tracking

Return & Refund FAQ

Category: Returns

Please click here to request a return, order must be returned within 30 days with original package. Once your Return Merchandise Authorisation (RMA) has been approved, please return items to following address

ktcohandles 

PO BOX 6721

silverwater NSW 2128

Item returned must be in its original condition and package, otherwise refund or exchange may void.

Category: Returns

If you have already email us for a return request, you will be contacted soon with more information about your Return Merchandise Authorisation (RMA) request. Our Team will provide you with more information within 1 business days, please keep an eye on your email inbox (or junk mail box) for updates from them, Please note that any items returned to us without an RMA number will not be accepted.

Has your RMA been approved and you have already returned your item/s?

After your RMA is approved and your item is received at our warehouse, it will be inspected by our Returns and Warranty Team and they will be in contact to advise you of the outcome.

We ask that you allow 4-5 business days from the date that we receive your return parcel from Australia Post, for the inspection to be completed.

 

Category: Returns

We try to be fair and accurate with all products and descriptions. Please read descriptions carefully or contact us before making any purchases.

Items for exchange or refund must be returned within 30 days with original package.

  1. Items return for refund must be returned within 30 days with original package. If customer changes mind and chooses to return item, postage and fee (eg paypal fee 2%, credit card surcharge 1.5%) not refundable and refund is given for the cost of item only, customer is responsible for return and redelivery postage.
  2. If the item you are returning was sold to you with free shipping and free paypal fee/credit card surcharge , the original freight and fee (eg paypal fee 2%, credit card surcharge 1.5%) cost that we were charged but did not pass on at the time of your order, will be deducted from your refund.
  3. If item is faulty, we will resend the replacement or issue the refund, postage is on us.
  4. Item returned must be in its original condition and package, and need to be boxed to avoid damaged, otherwise refund may void.

To request a return, please click here.

Category: Returns

ktcohandles.com.au offers a standard 24 month warranty for all handles.We cannot be liable if the products are subject to:

  • Improper or lack of maintenance, eg harsh or corrosive cleaning products
  • Incorrect installation or failure to follow instructions.
  • Use of a product for which it was not designed, exposure to weather and/or environmental conditions exceeding reasonable or otherwise specified environmental tolerances, including, but not limited to, coastal environments, high humidity rainfall and wind
  • Our solid brass handle coated with high grade lacquer, due to the natural property of the brass material even these have some limitations and may alter over time and with varying amounts of use, the brass handle cannot be guaranteed unconditionally, Enjoy the charm of brass handle natural beauty and the unique ageing over time.

Product and order process FAQ

Category: Products

ktcohandles.com.au do sell to both public and trade, and we do ship to Australian National wide

Category: Products

Distance between center (CTC) refers the distant between 2 screws holes of a handle, either you want to replace the old handles or pre-drill the new holes it is the most crucial measurement for a handle.

Category: Products

We accept direct bank transfer (bank details will turn up after checkout), PayPal,  Credit Card.

For direct bank transfer payment, you will have the account details in “thank you” page after checkout and order confirmation email.

Shopping Cart